Randevunu AI

Terms of Use

Last updated: May 31, 2026

Welcome. These Terms of Use ("Terms") are the legal agreement between Remote Health OÜ (registry no: 16140230, Viru väljak 2, 10111 Tallinn, Estonia), the provider of the Randevunu AI service, and you (the "User"). By using the service you agree to these Terms.

1. Service Description

Randevunu AI is a SaaS platform where solo professionals ("Professional") can list their services, enter their availability, and customers ("Customer") can book appointments with these professionals. An AI assistant enables customers to book through a chat interface.

The Company is not a party to the actual delivery of bookings or the quality of services offered by Professionals; it only provides the platform.

2. Accounts

2.1. Account Types

  • Professional Account: For offering services and accepting bookings. Requires profile information and a personal URL (slug).
  • Customer Account: For booking appointments and tracking history. Optional — you can also book anonymously.

2.2. Responsibilities

  • You are responsible for providing accurate and current information.
  • You are responsible for your account's security; you must not share your password or allow others to access it.
  • You are responsible for all activity on your account.
  • If you suspect unauthorized access, immediately notify hello@remotehealth.eu.
  • You must be 18 or have your legal guardian's consent.

3. Pricing

The service is currently free. If paid plans are added in the future, we will notify you by email in advance and clearly explain transition terms for existing accounts. Subscription and refund rules for paid plans will be published separately when introduced.

4. Professional Obligations

When you open a Professional account:

  • You must publish your services, prices, and durations clearly and honestly.
  • You must show up for bookings you confirm. Except in force majeure, if you cancel a booking, you must notify the customer with reasonable notice.
  • You are responsible for complying with the legal and professional requirements of the service you offer (license, chamber, authority, etc.).
  • You must use customer data (email, phone, etc.) only for booking management — not transfer it to third parties or use it for marketing.
  • Tax, invoicing, and regulatory obligations are entirely yours; the Company is not a party to these matters.

5. Customer Obligations

  • When booking, you must provide accurate name, email, and contact info.
  • If you can't make it to a booking, you must cancel with reasonable notice or notify the professional.
  • You must not use the AI chat assistant in misleading or abusive ways.

6. Prohibited Uses

You may not use the service for:

  • Illegal or fraudulent activity
  • Impersonating others (including celebrities, organizations, etc.)
  • Spamming, phishing, or distributing malware
  • Unauthorized access to the platform, automated scraping, exceeding rate limits, reverse engineering
  • Manipulating the AI assistant to access other users' data (prompt injection, jailbreak, etc.)
  • Mass creation of fake accounts or squatting on someone else's slug
  • Copyright or intellectual property infringement
  • Content inciting violence, hate speech, or discrimination
  • Disrupting the service or harming other users

Accounts violating these rules may be suspended or deleted without prior notice.

7. User Content

The bio, service descriptions, etc. you upload to your profile ("User Content") belong to you. However, by publishing the content, you grant Randevunu AI a free, worldwide, transferable, sublicensable, and royalty-free license to use it within the service (display, indexing, share cards, search, etc.). This license terminates a reasonable time after you delete your account.

You are solely responsible for the content you publish. You must not publish misleading, illegal, or rights-violating content.

8. Third-Party Services

Our service integrates with third parties like Google (sign-in, calendar), Supabase (database), Vercel (hosting), Anthropic (AI), and Resend (email). Those services' own terms of use and privacy policies apply. The Company is not responsible for outages or errors of third-party services.

Google Calendar integration is optional and operates in accordance with Google's Terms of Service and API Services User Data Policy.

9. Intellectual Property

The Randevunu AI brand, logo, software, design, and content (excluding User Content) belong to Remote Health OÜ. They may not be copied, reproduced, or used to create derivative works without explicit written permission.

10. Warranty Disclaimer

The service is provided "as is" and "as available". To the maximum extent permitted by law, we make no warranties, express or implied — including but not limited to uninterrupted operation, error-free performance, fitness for a particular purpose, or non-infringement of third-party rights.

The AI assistant is designed to produce useful and accurate answers, but it may produce incorrect outputs. You should always verify booking details before confirming.

11. Limitation of Liability

To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, punitive, or consequential damages (lost profit, lost data, loss of reputation, etc.).

The Company's total liability, for any cause and regardless of theory (contract, tort, etc.), is limited to the amount you paid the Company in the 12 months prior to the date the damage occurred. For free users, this amount is capped at EUR 100.

12. Indemnification

You agree to indemnify the Company against any and all claims, damages, liabilities, and costs (including reasonable attorney fees) brought or asserted against the Company as a result of your use of the service or breach of these Terms.

13. Termination

You may delete your account any time. The Company may suspend or terminate your account for breach of these Terms or for reasonable operational reasons. Upon termination, any unpaid fees become due, and provisions that by their nature survive (intellectual property, warranty disclaimer, limitation of liability, indemnification, governing law) remain in effect.

14. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Estonia. Disputes fall under the jurisdiction of Estonian courts.

Turkish consumers' mandatory rights under Turkish Consumer Law are reserved.

15. Changes to the Terms

We may update these Terms from time to time. We notify you of material changes 30 days in advance by email or in the service. Continued use of the service after a change constitutes acceptance of the new Terms.

16. Miscellaneous

  • Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between the parties.
  • Severability: If a provision is invalid, the remaining provisions stay in effect.
  • Waiver:The Company's failure to exercise a right does not constitute waiver of that right.
  • Assignment: You may not assign these Terms to anyone without our consent. The Company may assign the Terms in case of merger or sale.

17. Contact

We also recommend reviewing our Privacy Policy — it explains in detail what data we collect and how we use it.